Midwest Design Market Shipping & Pickup Policy
At Midwest Design Market, many of our products are designed, created, or produced specifically for you. Because of this, processing times may vary depending on the item, order type, and current production schedule.
Processing Times
Estimated processing or fulfillment information will be provided on the product page whenever applicable.
Please note that processing time is separate from shipping time. Processing begins after your order has been placed and payment has been received.
Personalized, custom, made-to-order, preorder, spirit wear, and group orders may require additional production time. If an item has a specific order deadline, pickup date, delivery window, or estimated fulfillment date, those details will be included in the product listing or collection information.
Orders containing multiple products may be held and shipped together once all items are ready unless otherwise noted.
Shipping
Shipping options and applicable charges will be displayed at checkout for orders eligible for shipping.
Once your order has been transferred to the shipping carrier, delivery time is determined by the carrier and is outside of Midwest Design Market's direct control.
Delivery estimates provided by the carrier are estimates and are not guaranteed unless specifically stated.
During holidays, severe weather, high-volume shipping periods, or other carrier disruptions, packages may take longer than expected to arrive.
Tracking
When tracking is available, tracking information will be sent to the email address provided with your order once your package has shipped.
Please allow time for tracking information to update after receiving your shipping confirmation.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, please contact Midwest Design Market as soon as possible. We will gladly update the address if your order has not yet shipped.
Once an order has been shipped, we cannot guarantee that an address can be changed or redirected.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed, or Missing Packages
If tracking shows that your package is still in transit but appears delayed, please allow additional time for the carrier to complete delivery.
If you believe your package has been lost in transit, please contact Midwest Design Market so we can help determine the appropriate next steps.
If carrier tracking shows an order as delivered but you are unable to locate the package, please check around your delivery location, with other household members, neighbors, or your local carrier before contacting us.
Midwest Design Market is not responsible for packages that are lost or stolen after confirmed delivery, but we are happy to assist with available carrier information whenever possible.
Damaged Packages
If your order arrives damaged during shipping, please contact Midwest Design Market promptly and include photos of:
The damaged item
The shipping packaging
The shipping label
Please keep the original packaging until the issue has been resolved, as the shipping carrier may require documentation for a claim.
Local Pickup
Local pickup may be available for select products, collections, school stores, or events.
When local pickup is offered, the available pickup option and instructions will be provided during checkout, in the product listing, or through follow-up communication.
Please wait until you receive confirmation that your order is ready for pickup before arriving.
Orders must be picked up from the designated location and within any pickup timeframe provided.
For school, organization, fundraiser, or event orders, pickup procedures may vary and will be communicated for that particular sale.
Preorders, Spirit Wear & Group Orders
Some Midwest Design Market collections operate using preorder or group-production schedules.
For these collections, orders are accepted through a specific deadline and then produced together after the ordering period closes.
Any estimated production, delivery, or pickup dates will be listed with the collection whenever possible.
Because these products are often produced specifically for a particular school, organization, event, or customer, please review all product information, sizing, personalization, and fulfillment details carefully before placing your order.
Combining Orders
Because orders may enter production at different times, we cannot guarantee that separately placed orders can be combined for shipping or pickup.
If you have recently placed multiple orders and would like them combined, you are welcome to contact us. We will accommodate the request when possible, but shipping charges already incurred may not always be refundable.
Questions About Your Order?
If you have questions about the status or shipping of your order, please contact Midwest Design Market and include your name and order number so we can assist you as quickly as possible.