Frequently Asked Questions

How does the custom design process work?

Start by submitting an inquiry through the website. From there, we’ll discuss your event, design needs, and timeline. Once details are confirmed, you’ll receive an invoice and project timeline, and design work will begin after payment is received.

What is included in your design services?

Each project is tailored to your event. Services may include invitations, signage, apparel, and coordinated design elements depending on the package or custom request. Details will be outlined during the inquiry process.

Do you offer printing or just design?

Design services are always included. Printing options may be available depending on the project, or print-ready files can be provided if you prefer to print on your own.

How long does a project take?

Turnaround times vary based on the scope of work and time of year. Estimated timelines will be provided once your project details are reviewed. Grad season fills quickly, so early inquiries are recommended.

Can I request changes to my design?

Yes. Each project includes a set number of revisions, which will be outlined at the start. Additional revisions may be subject to additional fees.

What do you need from me to get started?

You’ll need to provide event details, names, dates, wording, and any inspiration or preferences. The more complete your information, the smoother and faster the process will be.

Do you offer refunds?

Due to the custom nature of design work, refunds are not offered once a project has started. If a project is canceled before work begins, a partial refund may be issued.

How do I book a project?

Simply submit an inquiry through the website. From there, we’ll guide you through the next steps